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Bizconnekt Support

Welcome to Bizconnekt Support. We're here to help you succeed with our platform through a variety of support resources and services.

Support Options​

Support Plans​

Standard Support (Included with all subscriptions)​

  • Knowledge base access
  • Community forum participation
  • Email support with 24-hour response time
  • Business hours chat support

Enhanced Support​

  • Priority email support with 8-hour response time
  • Extended chat support hours
  • Phone support during business hours
  • Monthly account review

Premium Support​

  • 24/7 critical issue support
  • 4-hour response time for high-priority issues
  • Dedicated support representative
  • Quarterly account review
  • Custom training sessions

Professional Support​

  • Dedicated technical account manager
  • 1-hour response time for critical issues
  • Custom SLAs available
  • Onsite support options
  • Early access to new features

Getting Support​

Before Contacting Support​

To help us resolve your issue quickly:

  1. Check the knowledge base for existing solutions
  2. Be ready to provide detailed information about your issue
  3. Include screenshots or screen recordings if applicable
  4. Note any error messages you've encountered
  5. List the steps you've already taken to resolve the issue

Support Hours​

  • Standard Support: Monday-Friday, 9am-5pm IST
  • Enhanced Support: Monday-Friday, 7am-7pm IST
  • Premium/Professional Support: 24/7 for critical issues

Support Ticket Priority Levels​

  • P1 (Critical): System unavailable or severe impact to business operations
  • P2 (High): Major functionality impacted with no workaround
  • P3 (Medium): Feature not working as expected, workaround available
  • P4 (Low): Minor issue, general questions, or enhancement requests

Contact Support​

For immediate assistance, please:

For billing or account-related questions, please contact accounts@bizconnekt.com.