Subscription & users
Your control center for your plan, your team and your licences — view your current plan, add or remove people, and download invoices, all in one place.
What you can do here
Your subscription
- View your current plan and what's included
- Check your renewal date and billing cycle
- See how many licences you're using
- Upgrade as your business grows
- Download your invoices (with GST details)
Manage users
- Add and edit team members
- Assign roles and departments
- Grant admin access (for your own org)
- Activate or deactivate users
- Send login invites
- Add the same user across business units
Plans and prices are kept up to date on our main site — see plans & pricing. Not sure which fits your business? Talk to us.
How licences work
One licence = one active user.
- Each active user uses one licence; deactivated users don't count.
- One person can work across several business units on a single licence, with a different role in each.
- Deactivating a user frees their licence immediately — and keeps their history.
To keep your licence count tidy: deactivate people the day they leave, and use the add-from-another-business-unit option instead of creating duplicate accounts for someone who works across branches.
User account lifecycle
- Create — add their email, name and contact, assign a department and role, and send a login invite.
- Active — they log in and work; the licence is in use.
- Update — change their role, department or details as things change.
- Deactivate — suspend access when they leave; their history is preserved and the licence is freed. You can reactivate later.
Access levels
| Access | What it means | Who gets it |
|---|---|---|
| Regular user | The Bizconnekt app only | Most of the team |
| Admin user | The app plus your Admin & settings | Your own administrators |
| Role per department | Level 1–3 within a department | Based on seniority |
| Across business units | Same person, a different role in each branch | People who work across branches |
Common things you'll do
- Add someone new → Manage users → Add. (How to add a user)
- Change a role or details → Manage users → Edit. (How to edit a user)
- Free up a licence → Manage users → deactivate the person.
- Get an invoice for accounting → your subscription → download from billing history (GST included).
- Add capacity as you grow → upgrade your plan, or talk to us.
Related
- Organisation structure — set this up before adding users
- Access control — roles & permissions
- Approval workflows
FAQ
Can I change my plan mid-year? Yes. Upgrades take effect right away; downgrades apply at your next renewal so nothing is disrupted.
What if I run out of licences? Add capacity by upgrading your plan, or talk to us — we'll sort it out.
Do deactivated users count toward my limit? No. Only active users use a licence. Deactivating frees the slot immediately.
Can one person work in several business units? Yes — use add from another business unit. They keep one login and one licence, with a different role in each unit.
Where do I get invoices? From your subscription's billing history; every invoice includes your GST details.
Need help? Contact support at support@bizconnekt.com