Raise a ticket
Anyone signed in to the Bizconnekt app can send the team a ticket from the Help Center. You get a ticket number and an email confirmation. Tenant administrators then follow every ticket of the business unit in the admin portal.
Quick steps
- In the Bizconnekt app open the Help Center in the sidebar and choose New Ticket.
- Pick a Category, type a Subject and a Description.
- Click Capture Screenshot if a picture helps.
- Click Submit Ticket.
Done. A message says Ticket and the number created successfully, and an email confirms it.
Full guide
The form is titled Report an Issue. The ticket is filed against the business unit you are working in.
The form
Fields in this section
| Field | Required | What to enter |
|---|---|---|
| Category | Yes | Urgent (production-down or critical), Bug (something is not working correctly), Feature Request or Question. |
| Subject | Yes | A short summary. |
| Description | Yes | The detail: what you did and what you saw. |
| Screenshot | No | Capture Screenshot takes one picture of the current screen. You cannot pick a file. |
If something is missing you see "Please select a category", "Subject is required" or "Description is required". Cancel closes the form.
Follow your ticket
The Help Center has a My Tickets tab with your tickets and their status. Open one to read replies and write back in the Conversation. Once a ticket is Resolved or Closed it says "This ticket is Resolved. You cannot add new messages." Raise a new ticket instead.
The category sets the response target. See Support.
On mobile
The mobile app has no ticket form. Raise tickets in the web app. The Android app is on Google Play. The iPhone app is coming soon to the App Store. Same on iPhone and Android.
Who can use it
Any signed-in user of the app. Tenant administrators also see the business unit's tickets in the admin portal.
Problems and fixes
I cannot send a reply from the full ticket page
Reply from the Help Center My Tickets tab instead.
The attachment on my ticket looks blank
The link in the app's full ticket page may not show the name. The team can still open the screenshot. If you need to be sure, mention it in a reply.
Filtering My Tickets by Awaiting Response shows nothing
Use the list without a status filter and read each ticket's status.