Forgot or change your password
If you forget your password, you do not need it to get back in: sign in with an emailed code, or with Google or Microsoft, then set a new one. While signed in you can also change your password, or reset it with an emailed code.
Video coming soon: Change your passwordI forgot my password
The sign-in page has no "Forgot password" link. Use the code instead:
- Open app.bizconnekt.com/signin and enter your Work email.
- Click Email me a code and type the 6-digit code.
- Once you are in, change your password so you know it next time.
If the account is locked, a code does not get you in. See Problems.
Reset your password with an emailed code
If you would rather not type your current password, reset it with a code we email you. Nobody can reset a password with just an email address, so the code goes to the address on your account.
- Click your picture at the top right to open the profile panel.
- Click Reset Password.
- The box says "We'll email you a 6-digit code to set a new password. You will be signed out on all devices once it is changed. Continue?" Confirm it. The code is emailed and you stay signed in.
- In the Enter the code box, type the Code from email, your New password and Confirm new password.
- Click Change password.
The code works for 10 minutes. If it runs out, start again from step 2 for a new one. Use the newest email.
Your password changes, and you are signed out on every device, only once the code is accepted. Then you see "Password changed. Sign in again." and sign in with the new password, or with an emailed code. If the code is wrong, you see a message and stay signed in, with your old password still working. Check the code and try again.
No code is sent if your account is switched off, locked or removed from the business. Contact your administrator.
Change your password
- Click your picture at the top right.
- Click Change Password.
- Fill Current password, New password and Confirm password. The eye icons show what you typed.
- Click Change password.
Your other devices are signed out, and you stay signed in here.
Password rules
- At least 5 characters.
- At least one capital letter.
- At least one special character from
! @ # $ % ^ & * ( ) , . ? " : { } | < >. - Only letters, digits and those special characters. A space, hyphen or underscore is not accepted.
- The new password must differ from the current one, and the two new boxes must match.
Longer is stronger. Use something you use nowhere else.
On mobile
The phone app has no password screens. There is no Change Password or Reset Password in the Menu tab, so there is no code box on the phone either. Reset or change your password in a browser at app.bizconnekt.com. Once the code is accepted there, your phone is signed out too, because every device is signed out. Same on iPhone and Android.
The phone opens on the emailed code, so if you forgot your password, enter your Email and use the code, or use Google or Microsoft. The Android app is on Google Play. The iPhone app is coming soon to the App Store.
Problems and fixes
"Current Password is Incorrect"
Type the password you use today. If you do not remember it, sign in with a code and use Reset Password instead, which needs only the emailed code.
"Passwords don't match." or "New password can not be same as current password."
Re-type the confirmation, or choose a password you have not used just now.
"Password is invalid" on the sign-in page
The rules in Password rules apply when you sign in with a password on the web. A code or the PIN is unaffected.
My account is locked
After 5 wrong passwords, the account is locked and "Account locked after too many attempts. Contact your administrator." appears. Your administrator unlocks it: in the Admin portal they open Users, click the Unlock Account icon next to your name and confirm with Unlock. Resetting your password does not unlock the account, and no code is sent while it is locked. After it is unlocked, sign in with a code or the password.
The reset email did not arrive
Check spam, then start again from Reset Password to get a new code. If your codes keep being refused or no code arrives, wait a while before asking for another one. You can still sign in with your password or an emailed sign-in code. If it still does not work, ask your administrator to check that your account is active and unlocked.