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Profile, email and mobile number verification

Your profile is the small panel that opens from your picture at the top right. It shows who you are to the system, and it is where you confirm your email and your WhatsApp number with a 6-digit code.

4 min readBefore you start: Signed in on the web
Video coming soon: Open your profile and verify your email

What the profile shows​

Click your picture (or your initial, if you have no picture) at the top right. The panel shows:

  • Your photo.
  • Your name and role. You cannot edit them here, so ask your administrator if one is wrong.
  • Your email, marked Email verified or Unverified.
  • Your WhatsApp number, marked WhatsApp verified or Unverified, or + Add WhatsApp number if none is saved.
  • Your account actions: Change Password, Reset Password, Sign-in PIN, Email Integration (when your business has it), My AI Preferences and Sign Out.

Change your photo​

Click the small camera on your picture and choose a JPG, JPEG or PNG file. It uploads at once. Any other file type shows an error.

Verify your email​

Signing in does not depend on it, so you can use Bizconnekt before verifying. If the profile says Unverified:

  1. Click Unverified (or Click to verify) next to your email.
  2. Bizconnekt sends a 6-digit code to that address. The box says "We sent a 6-digit code to" followed by your email.
  3. Type the code. It submits by itself on the sixth digit.
  4. The page refreshes and the label changes to Email verified.

The code lasts 5 minutes and only the newest one works. To get another, wait for the 30-second countdown to end, then click Resend code. A wrong code clears the boxes and says "Invalid or expired code". Five wrong tries cancel the code, so request a new one.

If you create your organization yourself, your email is verified during sign-up, because the code or the Google or Microsoft account has already proven it.

Verify your WhatsApp number​

The code goes to WhatsApp, not by text message.

  1. In the profile panel, click + Add WhatsApp number.
  2. Type the 10-digit number and click Verify. The country code is +91.
  3. Type the 6-digit code that arrives on WhatsApp. It works for 5 minutes. Resend code appears after a 30-second countdown.
  4. When it works, the number is saved and the label changes to WhatsApp verified.

A number saved earlier, for example at sign-up, shows Unverified with a verify button. Click it to get a code.

On mobile​

The phone app shows your details but does not edit or verify them. Same on iPhone and Android.

  • Menu tab. Your name, role, email and phone number are shown. You cannot change your photo, verify the email or verify the number there. Do these in a browser.
  • Business unit. Tapping your name opens the business unit switcher.
  • Other switches. The same tab has the unlock-with-fingerprint-or-Face-ID switch, notifications, settings and Sign Out. See Sign in.

The Android app is on Google Play. The iPhone app is coming soon to the App Store.

Problems and fixes​

The code did not arrive

Check spam for email, or WhatsApp on the number you typed. Wait for the countdown and click Resend code. If sending fails, the box shows the reason. A few requests in a row to the same address or number are paused for a short while.

It says Invalid or expired code

Use the newest code within 5 minutes. After five wrong tries the code is cancelled and you must request a new one.

I cannot add a number from another country

The WhatsApp box accepts a 10-digit number with +91 only.

My name is wrong

The profile panel cannot edit it. Ask your administrator.