Buy or renew a plan
Click Renew or Choose plan on a card, pick monthly or yearly, add extra users if you need them and pay.
Quick buy
- Open Subscription › Subscription Plans and click Renew on your plan, or Choose plan on another.
- Keep Annual or pick Monthly. Add Extra users if you need them.
- Type a coupon code and click Apply if you have one.
- Click Pay and finish in Razorpay.
Done. Your plan updates and the invoice and receipt appear in Billing.
Full guide
Billing cycle
Fields in this section
| Field | Required | What to enter |
|---|---|---|
| Billing cycle | Yes | Monthly or Annual. Annual is selected first and shows the saving. |
When you change to a dearer plan in the middle of a term, the new plan starts today. The unused value of your current plan comes off the price, and anything left over is added to your account credit.
Extra users
Fields in this section
| Field | Required | What to enter |
|---|---|---|
| Extra users | No | A number from 0 to 1000 above the users your plan includes. A note shows "N users included in the plan, M in total". |
Extra users are charged for every month of the term, so a yearly term pays twelve months of each. The extra users add to the user limit of your whole company. After you buy, check Users Remaining on Manage users. If it does not show the new seats, contact support with your invoice number and we will put it right.
Coupon, summary and payment
Type a code in Coupon code and click Apply. The summary is calculated again on every change and lists the plan, the unused value applied, extra users, discount, coupon, account credit, tax and the Total. A line Added to account credit shows any leftover.
Pay opens Razorpay, which processes the payment securely. If the total is zero the button reads Confirm change or Confirm purchase.
Monthly autopay
| Field | Required | What to enter |
|---|---|---|
| Renew automatically every month | No | Appears for monthly purchases up to ₹15,000. You are charged 7 days before each expiry through a card, UPI Autopay or net-banking mandate. Turn it off any time in Billing. |
Account credit
Any account credit you hold is used first on every subscription cart: a renewal, an upgrade or an add-on. It comes off the price after discounts and before tax, and tax is charged on the remainder.
- Credit covers the cart: no payment is needed.
- Credit covers only part: you pay the remainder plus tax.
- Automatic renewal from credit: if your credit covers the whole next term, a paid plan renews itself from that credit up to 2 days before it expires. The administrator receives the "plan updated" email.
- Autopay: autopay renewals do not use account credit. On autopay, your credit stays in your account until you make a manual purchase.
What the messages mean
| You see | What it means |
|---|---|
| Paid — your subscription is updated. | Done. |
| Payment received — activating, allow a few minutes. | Your plan will switch on shortly. |
| Payment was not completed. You have not been charged. | You closed Razorpay or it was cancelled. Click Retry payment. |
| Your payment was received, but your plan could not be applied automatically. The Bizconnekt team will contact you. | Your money is safe; the team will finish it. |
| Your plan already has an unpaid invoice — pay it instead of renewing again. | Open Billing and pay it there. |
| A move to a cheaper plan is arranged by the Bizconnekt team — contact support. | Use Switch at end of term if you are on a paid term, or contact support. |
On mobile
Plans cannot be bought on the phone. Use the admin portal in a web browser. The Android app is on Google Play. The iPhone app is coming soon to the App Store. Same on iPhone and Android.
Who can open it
Only the paying tenant administrator. BizConnekt staff who sign in see the cards without buttons.
Problems and fixes
I cannot choose the free plan
You move to the free plan automatically when a plan ends. It cannot be picked before then.
Another purchase is in progress
A purchase you started earlier is still open. It clears within a day, or finish it first.