AI credits
Every time you ask Neo a question, or have it read a scanned bill or document, your company uses 1 AI credit. Credits come from one shared monthly pool for the whole company. This page explains what is included, how admins add more, and what you see when credits run out.
Quick add
| What costs a credit | 1 question to Neo = 1 credit. 1 scanned bill or document = 1 credit. |
| What is free | An answer that fails costs nothing. Saving a draft, voice dictation and summaries do not use credits. |
| Whose credits | One pool for the whole company, shared across all your business units. |
| What's included | Rupee plans include a monthly allowance equal to 10% of the plan's monthly price, counted as credits. |
| Need more | An admin buys extra credits on the AI credits page. |
| Resets | On the 1st of every month. Unused credits, including ones you bought, do not carry over. |
| Limits | Per-person limits are coming soon. By default nobody has one. |
| Warnings | Admins are warned at 80% of the company's included credits used. |
Full guide
How credits are counted
- A question to Neo uses 1 credit, whether you ask it in the Ask Neo panel, in Workspace chat or from a connected chat channel.
- A scanned bill or document that Neo reads uses 1 credit.
- A failed answer costs nothing. The credit is taken only after Neo has actually replied.
- Support staff from Bizconnekt are never charged to your company.
What your plan includes
Rupee plans include a monthly allowance equal to 10% of the plan's monthly price, counted as credits. For example, a plan priced at ₹5,000 a month includes 500 credits.
Plans that are not priced in rupees, and free plans, include no credits. On those plans Neo needs extra credits to be bought before it can answer. The allowance is worked out from the plan's list price, so annual discounts and coupons do not reduce it.
One pool for the whole company
Credits are shared by everyone in the company, across all business units. It does not matter which business unit someone is working in; every question draws from the same pool.
Adding extra credits
If your plan sells extra credits, your company admin can add them any time from the AI credits page. In the Buy extra credits section, enter the Number of credits, then select Review price to see the total before you pay. Each extra credit has a fixed price per credit, shown on that page at the time you buy.
If your plan does not sell extra credits, contact Bizconnekt to add more.
Credits reset on the 1st of every month, and that includes credits you bought. Nothing carries over, so buy only what you expect to use before month end.
Limits per person
Per-person monthly limits are coming soon. Until then, everyone in the company draws from the same pool. When a limit is set, a person who reaches it stops getting answers from Neo until the 1st, while everyone else carries on.
Warnings
When the company has used 80% of its included credits, company admins get a notification (once a month).
When Neo isn't available
| Who sees it | What they see |
|---|---|
| Staff, when the company pool is used up | "Your company has no AI credits left this month. Ask your admin to add more." |
| Company admin, when the pool is used up and the plan sells extra credits | "Your company has no AI credits left this month. Buy more under Buy extra credits on the AI credits page." |
| Company admin, when the pool is used up and the plan has no buyable credits | "Your company has no AI credits left this month. To add more, contact Bizconnekt." |
| Staff, who reached their personal monthly limit | "You've reached your monthly Neo limit set by your admin. Ask them to raise it." |
| Admin, who reached their personal monthly limit | "You've reached your monthly Neo limit." |
In Slack, Google Chat and Teams, everyone sees the staff message ("Your company has no AI credits left this month. Ask your admin to add more.").
Credits return on the 1st of the month, or as soon as an admin adds more.