Session Timeout
This screen sets what happens when someone leaves Bizconnekt idle, and whether people can use a 4-digit PIN to get back in. It has two cards: Session Timeout and Sign-in PIN.
Video coming soon: Session timeout in 2 minutesWhere to find it
Configuration › Security › Session TimeoutBoth cards apply to every user across every business unit in your organisation.
Quick set-up
- Open Configuration › Security › Session Timeout.
- Switch on Sign users out after a period of inactivity.
- Pick 30 minutes, 1 hour or 2 hours.
- Click Save.
- Optionally, switch on PIN login in the Sign-in PIN card and click its own Save.
Done. A message says 'Session timeout settings updated'.
Full guide
Session Timeout card
Fields in this section
| Field | Default | What it changes |
|---|---|---|
| Sign users out after a period of inactivity | Off | Off: there is no inactivity timer, and a session lasts the "Remember me" length the person chose at sign-in. On: people are warned 5 minutes before time runs out, and any activity resets the clock. |
| How long can a user sit idle? | 1 hour | 30 minutes, 1 hour or 2 hours. Shown only while the switch is on. In Bizconnekt (the business app) the screen locks and the person resumes with their PIN, or signs in again with their password if they have no PIN. In the admin portal they are signed out and sign in with their password. |
Sign-in PIN
A 4-digit PIN gives faster sign-in on devices the person has signed in on before.
Fields in this section
| Field | Default | What it changes |
|---|---|---|
| Allow PIN login for users in your organisation | Off | On: users can set a 4-digit PIN. Off: PIN sign-in is not offered. Saved with the card's own Save. |
While the timeout is off the card is dimmed and locked; clicking it says "Turn on session timeout above first". It unlocks as soon as you flip the timeout switch, before you save. The old Sign-in PIN address opens this screen.
What changes for your team
With the timeout on, people see a warning five minutes before it ends. In the business app they then enter their PIN or password; in the admin portal they sign in again. With the PIN on, people set their own PIN and use it to resume or sign in.
When changes take effect
On each person's next load of the app or portal. Someone who already has it open picks it up when they next refresh.
What is not on this screen
Only the three durations; no custom minutes, no per-user or per-role setting. No search, export or import.
On mobile
No settings screen on the phone. Set this in the admin portal in a web browser. The phone uses the same timeout, counted while the app is in the background. This applies only when your business has turned on the inactivity lock. When the person comes back after that long, they are signed out unless they have switched on Unlock with fingerprint or Face ID in the app's Menu (it starts off) and the phone has a screen lock. Then Bizconnekt is locked and they unlock it in place with the phone's own Face ID, fingerprint or passcode, stay signed in and keep anything they were typing, and a Sign out link is always on the lock screen. The phone gives no 5-minute warning. The Android app is on Google Play. The iPhone app is coming soon to the App Store. Same on iPhone and Android.
Problems and fixes
"Could not load session timeout settings."
Reload the page. The screen shows the timeout as off until it reads the real value, so do not save before it loads.
"Could not update session timeout settings"
Only tenant administrators can save. Try again, or check with your administrator.
The PIN card is greyed out
Turn on the session timeout first.