Active Sessions
Active Sessions lists every device that is signed in right now for the business unit in the header, and lets you sign any of them out.
Video coming soon: Active Sessions in 1 minuteThis is a list screen, so it has "What you see" and "What you can do" instead of a set-up.
Where to find it
Configuration › Security › Active SessionsWhat you see
| Column | What it shows |
|---|---|
| User | Name and email of the person. |
| Device / Browser | Browser type, and the device if known. |
| Location | The IP address, or coordinates if no address is known; a dash if neither. |
| Last Active | Date and time of the last activity. |
| Status | Current Session (the one you are using) or Active. |
| Actions | Revoke, or a dash for your own session. |
What you can do
- Click Revoke on a row to sign that device out. A message says "Session revoked" and the row goes.
- Click Revoke All Other Sessions (top right, shown when there are other sessions) to sign out every session except yours. If some fail you see how many.
Revoking signs the person out of that device; they sign in again with their password, PIN or code.
What changes for your team
The person on a revoked device is signed out the next time the app contacts the server. Use it when a laptop is lost or someone leaves.
What is not on this screen
No search, filter, export or import, and no past sessions: those are in Session History. Only admins can use the screen; if you are not one, you see the error "Failed to fetch sessions" or the server's message "Only admins can view session management".
On mobile
Not on the phone. Use the admin portal in a web browser. Phone sessions appear in the list like any other. The Android app is on Google Play. The iPhone app is coming soon to the App Store. Same on iPhone and Android.
Problems and fixes
"Failed to revoke session"
Try again. A person from another business unit cannot be revoked from here ("User not in your business unit").
The list is empty
It reads "No active sessions found". Reload the page.