Skip to main content

View and Receive a Stock Transfer

Overview​

Once a transfer is dispatched, the goods are travelling and the move is only half done. This page covers how to find your transfers, read where each one is in its journey, and complete the receive step so the goods land on the destination shelf. Receiving is a separate, deliberate action — it is how the destination site confirms the goods actually arrived.

note

Availability depends on your plan and your role.

Prerequisites​

  • You have permission to view and receive stock transfers.
  • For the receive step: a transfer that has already been Dispatched and is waiting at the destination.

Viewing your transfers​

From the left sidebar, open Stores & Inventory and choose Stock Transfer to see the list of every transfer.

Each row shows the source and destination sites, the date, and the current status. The status tells you exactly where the goods are:

StatusWhat it meansWhat to do
DraftStill being filled in. Nothing has moved.Open it, finish it, and dispatch.
DispatchedGoods have left the source and are in transit.The receiving side completes the receive step.
ReceivedThe destination has confirmed arrival. The move is complete.Nothing — the goods are on the destination shelf.

Click any row to open the full transfer and see its item lines, quantities, dates and notes.

Reading "in transit"​

While a transfer is Dispatched, its goods are shown as in transit — they have left the source shelf but have not yet reached the destination shelf. This is a normal, healthy state, not a problem. The goods are still fully counted and fully valued on your books; they are simply on the road. They stay in transit until someone completes the receive step.

The separate receive step​

Receiving is a distinct action for a reason: it records the moment the goods genuinely arrive, so your destination site only shows stock it actually holds.

Step 1: Open the dispatched transfer​

From the Stock Transfer list, open the transfer that shows Dispatched. You will see the item lines that are on their way.

Step 2: Confirm what arrived​

Check that the items and quantities in front of you match what physically turned up. Confirm the quantities being received.

Step 3: Receive the goods​

Complete the receive action. The goods leave the "in transit" state and land at the destination site — in the destination store if one was chosen, or as unassigned stock to be put away later. The transfer moves to Received and the move is complete.

note

If what arrived does not match what was dispatched — a shortfall or damage in transit — receive what genuinely arrived, then correct the difference with a Stock Adjustment. A transfer records the move; an adjustment records a change in the count.

Common Issues & Solutions​

Issue: The destination site isn't showing the transferred stock yet

  • Solution: The transfer is still Dispatched and the goods are in transit. Complete the receive step to land them at the destination.

Issue: I can't find a transfer I created

  • Solution: Check the status filter on the list. A Draft you never dispatched, or a Received one already completed, may be hidden by the current filter.

Issue: Fewer goods arrived than were dispatched

  • Solution: Receive the quantity that actually arrived, then record the shortfall with a Stock Adjustment.

Issue: I dispatched to the wrong destination

  • Solution: Contact support before receiving — receiving completes the move, so it is better to sort out a wrong destination while the goods are still in transit.

Verification Checklist​

  • The transfer's status reflects reality — Dispatched while travelling, Received once it arrives.
  • After receiving, the destination site's stock has risen by the received quantity.
  • The goods no longer show as in transit.
  • Any shortfall or damage in transit has been recorded with a Stock Adjustment.

Need help? Contact support at support@bizconnekt.com